How do I use the Contrastly Products Dashboard? Our brand new products dashboard aims to make it easier for you to download products as well as view past orders. If you made a purchase on the Contrastly Store…

How can I retrieve my order? That’s easy! If you’ve purchased a product from the Contrastly Store, but can’t find your order email anymore, we make it easy for you to retrieve it! Simply login to…

How do I apply a promo or discount code? If you have discount code and you’re not too sure how to apply it to your order, read on! When you add a product to your shopping cart on the…

I’ve exhausted the downloads limit… what now? That’s ok! This can happen for many reasons. If you’ve purchased a product from the Contrastly Store before October 8th, 2018, by default you have a maximum of 10 tries…

I made a purchase but haven’t received it by email yet When you successfully purchase a product from the Contrastly Store, we automatically send a receipt email to the email address you entered. It may take a few minutes for the…

Can you send my purchase to another email? Of course! If you changed email address or would like us to simply send emails to another address, we’ll be happy to. Did you enter the wrong email address when…

My product won’t download, what should I do? This happens even to the best of us! Don’t worry, we’re here to help. When you purchase a product via the Contrastly Store, you get access to the Contrastly Products…

What payment methods to you accept? We accept many payment methods, find out more below! We use a secure platform called SendOwl to handle order processing, product delivery, and integrating with many payment gateways! SendOwl also…

What is the license on your products? By purchasing and downloading files from the Contrastly Store, or downloading a free resource from Contrastly.com, you are being granted a license to use these files for specific uses under…

Can I share the Contrastly presets, actions, and profiles with others? As much as we would love for you to spread the word about Contrastly, we don’t allow our customers to share our products with other people. We work very hard…

I received an email from sendowl.com, what is that? SendOwl is our preferred ecommerce and shopping cart platform here at Contrastly. It’s the secret sauce behind the Contrastly Store. They provide the shopping cart solution for our online store…

What does “free lifetime updates” mean? That simply means that we have your back and that we stand by our products! When you purchase a product from the Contrastly Store, you’re not only buying a product,…

Can I buy your products as a gift for someone? That is so nice of you. Yes, of course you can! When you add an item from the Contrastly Store to your shopping cart and then go through the checkout…

I’m having issues ordering a product That can happen! No worries, we’re here to help. Every issue is different – while we try our best to address the most common issues in our Support Center, it’s…

Are your products tax deductible? That is a question you might want to ask your accountant! Please note that we’re not accountants. In many situations our products might be tax deductible. It really depends on…

What currency are your products sold in? All the products that you find in the Contrastly Store are sold in USD. We’ve decided to price our products in USD for multiple reasons. First and foremost, Contrastly operates…

Can you help me with Contrastly presets for Luminar? We’ve created a few premium preset packs for the Luminar photo-editing application. While we would love to help with your purchase or with the presets, your best bet might be…

I purchased one of your products via a 3rd party website… Our Lightroom & ACR presets and Photoshop actions are for sale on a few select 3rd party websites. If you purchased our products via one of those sites, we’ll be…

I have a discontinued product, how can I get the new version? We recently reorganized the Contrastly Store (May 2018) and the products that we sell. If you have purchased a product that is no longer listed for sale, read on. In…

Can you provide a PDF invoice for my purchase? We sure can! By default, when you order a product via the Contrastly Store, we send you 2 emails: a purchase receipt, and your order email. You should keep the…