What version of Lightroom should I use? Adobe has many different plans available on their site and it’s understandable that there might be some confusion about which version of Lightroom you’re using. First let’s demystify the 2…

How to Prevent Safari from Unzipping Files Automatically If you use the Safari browser on your Mac, it’s possible that it will unzip files automatically after a successful download. This behavior is fine in a lot of cases,…

Can I tag you in an photo on Instagram? Well, of course! We would absolutely love to see what you came up with using our Lightroom presets, Photoshop actions, or Creative Profiles. Simply add the hashtag #contrastlycom when you…

Can I share a photo that I’ve edited using your products with you? That would be wonderful! We’d love to see what you came up with using our Lightroom presets, Photoshop actions, or Creative Profiles. Feel free to tag us in a photo…

I saw an advertisement for your products, can I trust it? Yes you can! We run advertising campaigns across multiple platforms and services – in fact, it’s very possible that what brought you to Contrastly in the first place was an…

How do I unsubscribe from your email newsletter? Well, we would be sad to see you go – but that’s ok. If you wish to unsubscribe from the Contrastly Dispatch email newsletter, here’s how. When you receive an…

Can I share the Contrastly presets, actions, and profiles with others? As much as we would love for you to spread the word about Contrastly, we don’t allow our customers to share our products with other people. We work very hard…

I received an email from sendowl.com, what is that? SendOwl is our preferred ecommerce and shopping cart platform here at Contrastly. It’s the secret sauce behind the Contrastly Store. They provide the shopping cart solution for our online store…

What does “free lifetime updates” mean? That simply means that we have your back and that we stand by our products! When you purchase a product from the Contrastly Store, you’re not only buying a product,…

Can I buy your products as a gift for someone? That is so nice of you. Yes, of course you can! When you add an item from the Contrastly Store to your shopping cart and then go through the checkout…

I’m having issues ordering a product That can happen! No worries, we’re here to help. Every issue is different – while we try our best to address the most common issues in our Support Center, it’s…

Are your products tax deductible? That is a question you might want to ask your accountant! Please note that we’re not accountants. In many situations our products might be tax deductible. It really depends on…

What currency are your products sold in? All the products that you find in the Contrastly Store are sold in USD. We’ve decided to price our products in USD for multiple reasons. First and foremost, Contrastly operates…

Can you help me with Contrastly presets for Luminar? We’ve created a few premium preset packs for the Luminar photo-editing application. While we would love to help with your purchase or with the presets, your best bet might be…

I purchased one of your products via a 3rd party website… Our Lightroom & ACR presets and Photoshop actions are for sale on a few select 3rd party websites. If you purchased our products via one of those sites, we’ll be…

I have a discontinued product, how can I get the new version? We recently reorganized the Contrastly Store (May 2018) and the products that we sell. If you have purchased a product that is no longer listed for sale, read on. In…

Can I install your products on multiple computers? Yes you can, but there are some restrictions. Read on. When you purchase a product from the Contrastly Store you are allowed to download and install our products on your…

Do you offer your products in languages other than english? While we would love to offer our products in other landuages, at the moment our products are only available in english. We work very hard to create products that make…

Are presets the same as plugins? Glad you asked! Presets and plugins are completely different things in the Lightroom realm. Presets are essentially pre-defined sets of adjustments that have been saved to a file so Lightroom…

Do your products work with RAW and JPG files? Of course they do! While we highly recommend shooting in RAW format, our presets and actions will work just as well with JPG files. RAW files essentially contain a lot…

Do your presets work with the latest update of Lightroom & ACR? They do! We’ve worked closely with Adobe prior to the April 2018 update of Lightroom and Adobe Camera Raw and we’re always testing and using the pre-release versions of Adobe…

What’s the difference between the “big” and “small” ebook files? The “big” and “small” files are identical in terms of content – the main difference is in the compression level and file size. In the past we’ve provided customers with…

How to unzip files (Windows) Unzipping files is usually a painless process, but there are some intricacies depending on your version of Windows. On Windows XP or newer systems, your computer should have a built-in…

How to unzip files (Mac) Unzipping files on a Mac is easy as pie! When you download a product you purchased from the Contrastly Store, it will be in a ZIP format. In order to…

How to sync eBooks to your iPad or iPhone Assuming you are using the latest version of iOS on your iPad or iPhone, and that you are using the latest version of iTunes and/or iBooks, syncing ebook (pdf) files…

How do I open an ebook file? Opening and reading an ebook is easy. The great thing about most ebooks is that they’re PDF files which can be viewed on almost any computer or device! Once you’ve…

Can I use your presets or actions on iOS or Android? Well, yes and no. Our Lightroom Presets and creative profiles are compatible with the Lightroom mobile app (iOS and Android), but they require to have Lightroom installed on your computer…

What operating systems and apps are your products compatible with? That depends on the product, but here’s a run-down of what’s compatible with what. Every single product in our store is compatible with Mac and Windows computers (desktop & laptop).…

What is a .epub file? ePub is an ebook file format with the extension .epub that can be downloaded and read on devices like smartphones, tablets, computers, or e-readers. PDF is, without question, the industry…

What is a .atn file and how do I open it? A file with the .atn extension is an Adobe Photoshop actions file. A .atn file is built to record steps or actions in Photoshop, and then played back to automate…

What is the difference between .lrtemplate and .xmp files? Historically, Adobe Lightroom has been using a proprietary file format with the extension .lrtemplate. A .lrtemplate file contains information and data about which adjustments and settings are applied to a…

Can you provide a PDF invoice for my purchase? We sure can! By default, when you order a product via the Contrastly Store, we send you 2 emails: a purchase receipt, and your order email. You should keep the…