How can I retrieve my order? That’s easy! If you’ve purchased a product from the Contrastly Store, but can’t find your order email anymore, we make it easy for you to retrieve it! Simply login to…

I’m having issues ordering a product That can happen! No worries, we’re here to help. Every issue is different – while we try our best to address the most common issues in our Support Center, it’s…

How do I use the Contrastly Products Dashboard? Our brand new products dashboard aims to make it easier for you to download products as well as view past orders. If you made a purchase on the Contrastly Store…

How to install presets in Adobe Lightroom Classic (Mac) So you want to install presets in Adobe Lightroom and you’re on a Mac? That’s great, let’s do this! Please note that the presets downloaded from Contrastly are compatible with…

How to install presets in Adobe Lightroom Classic (Windows) So you want to install presets in Adobe Lightroom and you’re on a Windows computer? That’s great, let’s do this! Please note that the presets downloaded from Contrastly are compatible…

How to install presets in the latest version of Adobe Lightroom CC (Mac & Windows) So you want to install presets in Adobe Lightroom CC? It’s easy! Please note that the presets downloaded from Contrastly are compatible with Lightroom 4, 5, 6, CC, and Classic…

How to install Creative Profiles (Mac) So you have a Mac, you use the latest version of Adobe Lightroom or Adobe Camera Raw (ACR), and you got your hands on some great Creative Profiles? Here’s how…

How do I apply a promo or discount code? If you have discount code and you’re not too sure how to apply it to your order, read on! When you add a product to your shopping cart on the…

I made a purchase but haven’t received it by email yet When you successfully purchase a product from the Contrastly Store, we automatically send a receipt email to the email address you entered. It may take a few minutes for the…

Can you send my purchase to another email? Of course! If you changed email address or would like us to simply send emails to another address, we’ll be happy to. Did you enter the wrong email address when…

What payment methods to you accept? We accept many payment methods, find out more below! We use a secure platform called SendOwl to handle order processing, product delivery, and integrating with many payment gateways! SendOwl also…

I received an email from sendowl.com, what is that? SendOwl is our preferred ecommerce and shopping cart platform here at Contrastly. It’s the secret sauce behind the Contrastly Store. They provide the shopping cart solution for our online store…

Can I buy your products as a gift for someone? That is so nice of you. Yes, of course you can! When you add an item from the Contrastly Store to your shopping cart and then go through the checkout…

I purchased one of your products via a 3rd party website… Our Lightroom & ACR presets and Photoshop actions are for sale on a few select 3rd party websites. If you purchased our products via one of those sites, we’ll be…

How to unzip files (Mac) Unzipping files on a Mac is easy as pie! When you download a product you purchased from the Contrastly Store, it will be in a ZIP format. In order to…

Can you provide a PDF invoice for my purchase? We sure can! By default, when you order a product via the Contrastly Store, we send you 2 emails: a purchase receipt, and your order email. You should keep the…