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# Contrastly

Support Center

## Sitemaps

- [XML Sitemap](https://support.contrastly.com/sitemap.xml): Contains all public & indexable URLs for this website.

## Posts

- [How do I use the Contrastly Products Dashboard?](https://support.contrastly.com/how-do-i-use-the-contrastly-products-dashboard/) - Our brand new products dashboard aims to make it easier for you to download products as well as view past orders.
- [How to install presets in Adobe Camera Raw 10.3+ (Windows)](https://support.contrastly.com/how-to-install-presets-in-adobe-camera-raw-10-3-windows/) - Would you like to install and use presets in Adobe Camera Raw (ACR)? With the new .xmp format, Adobe now allows presets to be used right within ACR (10.3 or newer).
- [How to install presets in Adobe Camera Raw 10.3+ (Mac)](https://support.contrastly.com/how-to-install-presets-in-adobe-camera-raw-10-3-mac/) - Here's how to install and use presets in Adobe Camera Raw (ACR)? With the new .xmp format, Adobe allows presets to be used right within ACR (10.3 or newer) now.
- [What currency are your products sold in?](https://support.contrastly.com/what-currency-are-your-products-sold-in/) - All the products that you find in the Contrastly Store are sold in USD.
- [What is a .atn file and how do I open it?](https://support.contrastly.com/what-is-a-atn-file-and-how-do-i-open-it/) - A file with the .atn extension is an Adobe Photoshop actions file. A .atn file is built to record steps or actions in Photoshop, and then played back to automate those same steps or actions. Photoshop actions are a real time saver! We created over 150 of them and they're available in the Contrastly Store.
- [I found an issue with your site!](https://support.contrastly.com/i-found-an-issue-with-your-site/) - Oh! That's not good. Hopefully it's not a big issue... If you'd like to let us know about it so we can go ahead and fix it, please shoot us an email with some information about the issue and we'll be right on it (thank you!)
- [How to install presets in Adobe Lightroom Classic (Windows)](https://support.contrastly.com/how-to-install-presets-in-adobe-lightroom-classic-cc-windows/) - So you want to install presets in Adobe Lightroom and you're on a Windows computer? That's great, let's do this! Please note that the presets downloaded from Contrastly are compatible with Lightroom 4, 5, 6, CC, and Classic as well as the latest version of Adobe Camera Raw (ACR 10.3+). The presets can also be
- [How to install presets in Adobe Lightroom Classic (Mac)](https://support.contrastly.com/how-to-install-presets-in-adobe-lightroom-classic-cc-mac/) - So you want to install presets in Adobe Lightroom and you're on a Mac? That's great, let's do this! Please note that the presets downloaded from Contrastly are compatible with Lightroom 4, 5, 6, CC, and Classic as well as the latest version of Adobe Camera Raw (ACR 10.3+). The presets can also be synced
- [How to install presets in the latest version of Adobe Lightroom CC (Mac & Windows)](https://support.contrastly.com/how-to-install-presets-in-adobe-lightroom-cc/) - So you want to install presets in Adobe Lightroom CC? It's easy! Please note that the presets downloaded from Contrastly are compatible with Lightroom 4, 5, 6, CC, and Classic CC as well as the latest version of Adobe Camera Raw (ACR 10.3+). The presets can also be synced to the Lightroom iOS and Android
- [Can I use your presets or actions on iOS or Android?](https://support.contrastly.com/can-i-use-your-presets-or-actions-on-ios-or-android/) - Well, yes and no. Our Lightroom Presets and creative profiles are compatible with the Lightroom mobile app (iOS and Android), but they require to have Lightroom installed on your computer first, and then the presets/profiles can be synced to the mobile app. Our Photoshop Actions are not compatible with the Photoshop mobile app. They are
- [How to Prevent Safari from Unzipping Files Automatically](https://support.contrastly.com/how-to-prevent-safari-from-unzipping-files-automatically/) - If you use the Safari browser on your Mac, it's possible that it will unzip files automatically after a successful download. This behavior is fine in a lot of cases, but if you're installing presets in Lightroom (latest versions of Classic and CC) this is not the desired behavior since installing presets is achieve with
- [How to install presets in Adobe Lightroom 4, 5, 6 (Mac)](https://support.contrastly.com/how-to-install-presets-in-adobe-lightroom-4-5-6-mac/) - If you're running Adobe Lightroom 4, 5, 6, or an earlier version of Lightroom CC (2015), this quick installation guide will show you how to install your presets on a Mac computer. Please note that the presets downloaded from Contrastly are compatible with Lightroom 4, 5, 6, CC, and Classic CC as well as the
- [How to install presets in Adobe Lightroom 4, 5, 6 (Windows)](https://support.contrastly.com/how-to-install-presets-in-adobe-lightroom-4-5-6-windows/) - Are you using Adobe Lightroom 4, 5, 6, or an earlier version of Lightroom CC (2015)? This guide will show you how to install your presets on a Windows computer. Please note that the presets downloaded from Contrastly are compatible with Lightroom 4, 5, 6, CC, and Classic CC as well as the latest version
- [What does "free lifetime updates" mean?](https://support.contrastly.com/what-does-free-lifetime-updates-mean/) - That simply means that we have your back and that we stand by our products! When you purchase a product from the Contrastly Store, you're not only buying a product, you are also enrolling to receive updates, bug fixes, patches, and new releases or additions for free, for as long as Contrastly exists. For example,
- [I received an email from sendowl.com, what is that?](https://support.contrastly.com/i-received-an-email-from-sendowl-com-what-is-that/) - SendOwl is our preferred ecommerce and shopping cart platform here at Contrastly. It's the secret sauce behind the Contrastly Store. They provide the shopping cart solution for our online store as well as reporting and accounting features that are crucial to our business. If you've received an email coming from an address with the @sendowl.com
- [My product won't download, what should I do?](https://support.contrastly.com/my-product-wont-download-what-should-i-do/) - This happens even to the best of us! Don't worry, we're here to help. When you purchase a product via the Contrastly Store, you get access to the Contrastly Products Dashboard. Simply login to your dashboard with the username and password you've received via email. Once you're logged in, you will see them all listed
- [Can you send my purchase to another email?](https://support.contrastly.com/can-you-send-my-purchase-to-another-email/) - Of course! If you changed email address or would like us to simply send emails to another address, we'll be happy to. Did you enter the wrong email address when you purchased a product from the Contrastly Store? That happens sometimes. Just email us and we'll get this fixed right away. Or maybe you'd just
- [I made a purchase but haven't received it by email yet](https://support.contrastly.com/i-purchased-a-product-but-havent-received-it-by-email/) - When you successfully purchase a product from the Contrastly Store, we automatically send a receipt email to the email address you entered. It may take a few minutes for the email to get sent, though. If it was your first time purchasing from the Contrastly Store, you will also receive a welcome email detailing how
- [I've exhausted the downloads limit... what now?](https://support.contrastly.com/ive-exhausted-the-downloads-limit-what-now/) - That's ok! This can happen for many reasons. If you've purchased a product from the Contrastly Store before October 8th, 2018, by default you have a maximum of 10 tries to download the product(s) before being blocked by the system. This is in place to prevent fraud, excessive server load, and illegal sharing of download
- [How can I retrieve my order?](https://support.contrastly.com/how-can-i-retrieve-my-order/) - That's easy! If you've purchased a product from the Contrastly Store, but can't find your order email anymore, we make it easy for you to retrieve it! Simply login to your Contrastly Products Dashboard and you will see all of the products you have access to listed there. If you don't remember your password, no
- [What is the difference between .lrtemplate and .xmp files?](https://support.contrastly.com/what-is-the-difference-between-lrtemplate-and-xmp-files/) - Historically, Adobe Lightroom has been using a proprietary file format with the extension .lrtemplate. A .lrtemplate file contains information and data about which adjustments and settings are applied to a photo in Adobe Lightroom. When you edit a photo in Adobe Lightroom, you can save those settings and adjustments so they can be recalled later
- [How to install Creative Profiles (Windows)](https://support.contrastly.com/how-to-install-creative-profiles-windows/) - You have a computer running Windows, you use the latest version of either Lightroom or Adobe Camera Raw (ACR), and you'd like to install Creative Profiles? We got you covered! Please note, the profiles you find on Contrastly are compatible with both Mac and Windows, and they require the latest version of Adobe Lightroom and/or
- [Can I share the Contrastly presets, actions, and profiles with others?](https://support.contrastly.com/can-i-share-the-contrastly-presets-actions-and-profiles-with-others/) - As much as we would love for you to spread the word about Contrastly, we don't allow our customers to share our products with other people. We work very hard to create the products that you'll find in the Contrastly Store. Our license explicitly prohibits customers and users from sharing our products freely with others.
- [Do you have any job openings?](https://support.contrastly.com/do-you-have-any-job-openings/) - That is a great questions! We don't currently have any job openings, but we're always interested in finding out about great talent! Feel free to contact us with any proposal or question. We'd love to hear from you. Please not that we don't currently offer internships, and we don't offer photo retouching services. If you'd
- [What's the difference between the "big" and "small" ebook files?](https://support.contrastly.com/whats-the-difference-between-the-big-and-small-ebook-files/) - The "big" and "small" files are identical in terms of content – the main difference is in the compression level and file size. In the past we've provided customers with both a "big" and a "small" version of our ebooks. We no longer provide both files and simply adjusted the compression levels of the exported
- [How to install Creative Profiles (Mac)](https://support.contrastly.com/how-to-install-creative-profiles-mac/) - So you have a Mac, you use the latest version of Adobe Lightroom or Adobe Camera Raw (ACR), and you got your hands on some great Creative Profiles? Here's how to install them! Please note, the profiles you find on Contrastly are compatible with both Mac and Windows, and they require the latest version of
- [Do you have an affiliate program? How can I join?](https://support.contrastly.com/do-you-have-an-affiliate-program-how-can-i-join/) - We sure do! By joining our affiliate program, you could earn a referral commission just for sharing our products with your friends and fellow photographers. We have a dedicated page about our affiliate program right here. The Contrastly affiliate program is free to join, it's easy to sign-up and requires no technical knowledge. When you
- [I won a photo challenge, how can I claim my prize?](https://support.contrastly.com/i-won-a-photo-challenge-how-can-i-claim-my-prize/) - That's great news. Congrats on winning one of our photo challenges! We've partnered with both Photocrowd and Gurushots to create some awesome photo challenges. If you've won a photo challenge on either of those websites but haven't been contacted yet, no worries, it often takes a few days after a challenge is over to flesh
- [What is the license on your products?](https://support.contrastly.com/what-is-the-license-on-your-products/) - By purchasing and downloading files from the Contrastly Store, or downloading a free resource from Contrastly.com, you are being granted a license to use these files for specific uses under certain conditions. Ownership and copyright of the product files remains with Contrastly and the respective copyright holders. You are granted the exclusive and non-transferable rights
- [What payment methods to you accept?](https://support.contrastly.com/what-payment-methods-to-you-accept/) - We accept many payment methods, find out more below! We use a secure platform called SendOwl to handle order processing, product delivery, and integrating with many payment gateways! SendOwl also powers the shopping cart you see on the Contrastly Store. When you purchase a product from the Contrastly Store, we offer many payment methods, but
- [How do I apply a promo or discount code?](https://support.contrastly.com/how-do-i-apply-a-promo-or-discount-code/) - If you have discount code and you're not too sure how to apply it to your order, read on! When you add a product to your shopping cart on the Contrastly Store, it will open up a small modal window with the products you currently have in your cart. If you'd like to checkout, you
- [Can you provide a PDF invoice for my purchase?](https://support.contrastly.com/can-you-provide-a-pdf-invoice-for-my-purchase/) - We sure can! By default, when you order a product via the Contrastly Store, we send you 2 emails: a purchase receipt, and your order email. You should keep the purchase receipt you receive via email for your records. The purchase receipt, in a lot of cases, can act as an invoice. If you do
- [What version of Lightroom should I use?](https://support.contrastly.com/what-version-of-lightroom-should-i-use/) - Adobe has many different plans available on their site and it's understandable that there might be some confusion about which version of Lightroom you're using. First let's demystify the 2 Lightroom applications that are available: Lightroom Classic CC, and Lightroom CC. Lightroom Classic CC: this is the desktop version of Lightroom that includes every single
- [Can I install your products on multiple computers?](https://support.contrastly.com/can-i-install-your-products-on-multiple-computers/) - Yes you can, but there are some restrictions. Read on. When you purchase a product from the Contrastly Store you are allowed to download and install our products on your own home or work computer or devices. This includes a desktop computer, laptop, tablet, or smart phone – as well as your work devices. You
- [How to sync eBooks to your iPad or iPhone](https://support.contrastly.com/how-to-sync-ebooks-to-your-ipad-or-iphone/) - Assuming you are using the latest version of iOS on your iPad or iPhone, and that you are using the latest version of iTunes and/or iBooks, syncing ebook (pdf) files should be a breeze! If you're using iBooks on a Mac, first drag the pdf file onto the iBooks window to add the ebook to
- [How do I open an ebook file?](https://support.contrastly.com/how-do-i-open-an-ebook-file/) - Opening and reading an ebook is easy. The great thing about most ebooks is that they're PDF files which can be viewed on almost any computer or device! Once you've downloaded an ebook, simply double-click on the .pdf file and your computer should open up your preferred application to read .pdf files. If you're on
- [How to install Photoshop actions (Mac & Windows)](https://support.contrastly.com/how-to-install-photoshop-actions-mac-windows/) - Installing Photoshop actions is very easy – this short guide will show you how to install them. This guide is for both Windows and Mac computers. Please note that the actions downloaded from Contrastly are compatible with Photoshop CS4 and all newer versions – except where noted – and are not compatible with Photoshop Elements.
- [How to unzip files (Windows)](https://support.contrastly.com/how-to-unzip-files-windows/) - Unzipping files is usually a painless process, but there are some intricacies depending on your version of Windows. On Windows XP or newer systems, your computer should have a built-in extractor program. In most cases you'll be able to simply double-click on the zip file and your computer will extract the contents of the zip
- [How to unzip files (Mac)](https://support.contrastly.com/how-to-unzip-files-mac/) - Unzipping files on a Mac is easy as pie! When you download a product you purchased from the Contrastly Store, it will be in a ZIP format. In order to use the product, you'll first need to unzip the file. On a Mac computer, unzipping should be a breeze. Simply double-click on the .zip file,
- [How do I unsubscribe from your email newsletter?](https://support.contrastly.com/how-do-i-unsubscribe-from-your-email-newsletter/) - Well, we would be sad to see you go – but that's ok. If you wish to unsubscribe from the Contrastly Dispatch email newsletter, here's how. When you receive an email from Contrastly, at the very bottom of every single email we send, there is an "Unsubscribe" link. If you click this link, you will
- [Can I buy your products as a gift for someone?](https://support.contrastly.com/can-i-buy-your-products-as-a-gift-for-someone/) - That is so nice of you. Yes, of course you can! When you add an item from the Contrastly Store to your shopping cart and then go through the checkout process, you'll notice buttons labeled "Is this order a gift?". Simply click "yes" and then fill out both your own details and the details of
- [What is a .epub file?](https://support.contrastly.com/what-is-a-epub-file/) - ePub is an ebook file format with the extension .epub that can be downloaded and read on devices like smartphones, tablets, computers, or e-readers. PDF is, without question, the industry standard for ebooks. All of the ebooks you'll find in the Contrastly Store are in the PDF format... with the exception of our Cameras in
- [What operating systems and apps are your products compatible with?](https://support.contrastly.com/what-operating-systems-and-apps-are-your-products-compatible-with/) - That depends on the product, but here's a run-down of what's compatible with what. Every single product in our store is compatible with Mac and Windows computers (desktop & laptop). Lightroom & ACR Presets: they are compatible with both Mac and Windows computers and will work great in Adobe Lightroom 4, 5, 6, CC, and
- [Do your presets work with the latest update of Lightroom & ACR?](https://support.contrastly.com/do-your-presets-work-with-the-latest-update-of-lightroom-acr/) - They do! We've worked closely with Adobe prior to the April 2018 update of Lightroom and Adobe Camera Raw and we're always testing and using the pre-release versions of Adobe applications. When Adobe releases a new version of Lightroom, ACR, or even Photoshop, we thoroughly test our products to ensure compatibility. Adobe always provides us
- [Do your products work with RAW and JPG files?](https://support.contrastly.com/do-your-products-work-with-raw-and-jpg-images/) - Of course they do! While we highly recommend shooting in RAW format, our presets and actions will work just as well with JPG files. RAW files essentially contain a lot more information and data than JPG images. You can see RAW files as a digital negative – it's the unprocessed version of an image. RAW
- [Are presets the same as plugins?](https://support.contrastly.com/are-presets-the-same-as-plugins/) - Glad you asked! Presets and plugins are completely different things in the Lightroom realm. Presets are essentially pre-defined sets of adjustments that have been saved to a file so Lightroom users can recall those settings and adjustments with a single click. Plugins on the other hand often add or modify functionalities of a software. In
- [Do you offer your products in languages other than english?](https://support.contrastly.com/do-you-offer-your-products-in-languages-other-than-english/) - While we would love to offer our products in other landuages, at the moment our products are only available in english. We work very hard to create products that make the lives of photographers easier and offer great customer and product support. We don't have plans to translate our products (presets, actions, profiles, or ebooks)
- [I have a discontinued product, how can I get the new version?](https://support.contrastly.com/i-have-a-previous-version-of-a-product-how-can-i-get-the-new-version/) - We recently reorganized the Contrastly Store (May 2018) and the products that we sell. If you have purchased a product that is no longer listed for sale, read on. In an effort to make our products more in line with our brand and offer a more solid line of products, we have merged and/or reorganized
- [I purchased one of your products via a 3rd party website...](https://support.contrastly.com/i-purchased-one-of-your-products-via-a-3rd-party-website/) - Our Lightroom & ACR presets and Photoshop actions are for sale on a few select 3rd party websites. If you purchased our products via one of those sites, we'll be more than happy to help! We've partnered with the following trusted 3rd party sites to sell our products (note: this might not be a complete
- [Can you help me with Contrastly presets for Luminar?](https://support.contrastly.com/i-purchased-presets-for-luminar-can-you-help-with-them/) - We've created a few premium preset packs for the Luminar photo-editing application. While we would love to help with your purchase or with the presets, your best bet might be to get in touch with the support team at Skylum (previously known as MacPhun) – they'll be able to help! They're great people!
- [Are your products tax deductible?](https://support.contrastly.com/are-your-products-tax-deductible/) - That is a question you might want to ask your accountant! Please note that we're not accountants. In many situations our products might be tax deductible. It really depends on the nature of the product that you purchase, how and why you use them, where you are located, the laws that apply to you based
- [I'm having issues ordering a product](https://support.contrastly.com/im-having-issues-ordering-a-product/) - That can happen! No worries, we're here to help. Every issue is different – while we try our best to address the most common issues in our Support Center, it's sometimes easier if you shoot us an email about it. Of course make sure you search our Support Center first – the answer to your
- [I saw an advertisement for your products, can I trust it?](https://support.contrastly.com/i-saw-an-ad-for-your-products-can-i-trust-it/) - Yes you can! We run advertising campaigns across multiple platforms and services – in fact, it's very possible that what brought you to Contrastly in the first place was an ad! While we don't rely solely on advertising to keep the lights on, it's still a relatively big part of our business. We often run
- [Can I share a photo that I've edited using your products with you?](https://support.contrastly.com/how-can-i-share-a-photo-that-ive-edited-using-your-products-with-you/) - That would be wonderful! We'd love to see what you came up with using our Lightroom presets, Photoshop actions, or Creative Profiles. Feel free to tag us in a photo on any of your social networks like Instagram or Facebook. Or, you can always send a photo over via email if you'd like some feedback
- [Can I tag you in an photo on Instagram?](https://support.contrastly.com/can-i-tag-you-in-an-photo-on-instagram/) - Well, of course! We would absolutely love to see what you came up with using our Lightroom presets, Photoshop actions, or Creative Profiles. Simply add the hashtag #contrastlycom when you post a photo on Instagram and/or add us to the photo itself – and we'll definitely check it out! If you'd like us to repost

## Pages

- [Home](https://support.contrastly.com/)

## Categories

- [Product Support](https://support.contrastly.com/topic/product-support/)
- [Orders & Purchases](https://support.contrastly.com/topic/orders/)
- [F.A.Q.](https://support.contrastly.com/topic/faq/)